Let us know about the problem

Your wellness and healing are of paramount importance, and we strive to get it right every time. If there’s something you’re unhappy with, then please email complaints@luminabyqi.com. We will handle all concerns with confidentiality and do our utmost to find a solution.

Taking your complaint further

If you are unhappy with the solution provided or if you’re uncomfortable contacting Lumina by Qi Rising® Studio directly about the issue, then you can get in touch with an independent complaints officer via email at bemiddeling@quasir.nl. Please address your email to the Coördinator Klachtenbemiddeling. You can send complaints by post to: Quasir, Klachtenfunctionaris abonnementen, Postbus 1021, 7940 KA Meppel.

The complaints officer works for Quasir, who are an external organisation, and Lumina by Qi Rising® Studio has no influence over their decision-making process. Rest assured, any complaints sent to us or to the external complaints officer will be taken seriously and handled with care.

We are also affiliated with an independent dispute committee, which you can find out more about at www.zorggeschil.nl